Terms & Conditions

1. Introduction

You can place orders with BEST DESK online at www.bestdeskshop.co.uk.  These options are collectively referred to as the “Services”/“Service”.  Further information on each of our Services is available at www.bestdeskshop.co.uk.  The terms and conditions contained in this section (“Terms and Conditions”) apply to purchases made using any one of the Services.

Throughout these Terms and Conditions, the terms ” BEST DESK, we, our, us” refers to BEST DESK.

Access to the Services will require user registration.  Subsequent access to the Services will be subject to an approved member number and PIN number (“Password Details”). The information that you provide must be accurate and complete.  All Password Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable.  You are responsible for maintaining the confidentiality of your Password Details to prevent unauthorised access to your account.  You agree to accept responsibility for all activities that occur under your account or using your Password Details.  You should take all necessary steps to ensure that your Password Details are kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

By using the Services you are indicating your acceptance to be bound by these Terms and Conditions.  They form a legal agreement between you and us, and can only be amended with our consent.  Any purchases you make are subject to these Terms and Conditions.

We reserve the right to change these Terms and Conditions from time to time without prior notice, provided that any such change will not affect any purchases you have made before the change is implemented. Your continued use of the Services shall signify your acceptance to be bound by the latest Terms and Conditions. Our most up to date Terms and Conditions are available at www.bestdeskshop.co.uk. [Terms and Conditions]

We will use any information you provide in accordance with our privacy policy which can be viewed at www.bestdeskshop.co.uk

2. Ordering

For details on how to place an order to purchase a product from BEST DESK you should refer to the relevant Services information at www.bestdeskshop.co.uk.  Whichever Service you choose for your order, you will have an opportunity to check through and correct any input errors in your order up until the point at which you submit your order.

All orders placed by you are subject to acceptance by us.  We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. We may also close your account for any reason and will not be liable to you or to anyone else in those circumstances.

If your order includes products which are not available from stock, we will contact you to ask how you wish to proceed. You may have the option to wait until the products are available from stock, or alternatively you may cancel your order.

Acceptance of your order and the formation of a contract between us will take place when we dispatch the products ordered to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with section 6 below.

You can check the status of an outstanding order at any time by online at www.bestdeskshop.co.uk

3. Prices

All prices are in Pounds Sterling, inclusive of VAT (where applicable), but exclude delivery charges.

Delivery charges, where applicable, are clearly displayed when you view the products you have selected within your basket.  Delivery charges will be added to the total amount due once you have selected a delivery service, upon which they are automatically calculated and added to your order.

The price you pay is the price displayed on the relevant page at the time we receive your order.

In the unlikely event that the price of a product has been incorrectly advertised, we will contact you to ask whether you wish to proceed with the order at the correct price.  If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. We will not be obliged to supply products at the incorrect price.

4. Payment

Payment can be made by most major credit or debit cards via Payment Sense or PayPal.  We do not accept cash or cheques.  Further information on payment methods is available at www.bestdeskshop.co.uk

We cannot accept your order until you have paid for it in full.

5. Delivery

We deliver to mainland UK and Northern Ireland (unless otherwise specified).  We are also able to deliver to certain other locations.  For more information about delivery locations please see www.bestdeskshop.co.uk

Where delivery charges are displayed on screen, these are standard delivery charges only (unless otherwise specified).  For further information about alternative delivery services and charges, please see www.bestdeskshop.co.uk.

Details of our estimated timescales for delivery are available at www.bestdeskshop.co.uk on the Delivery page.

We only dispatch products ordered by you once payment has been authorised.

We will deliver directly to the address specified in your order. We cannot deliver products within the same order to multiple addresses.  In some cases we can deliver an order to an alternative address from your registered membership address.

Once delivered, the products ordered will become your property and your responsibility.  Risk of loss and damage of products passes to you on delivery.

6. Returns and Cancellation

Products sold by BEST DESK are backed by our 14 day money-back guarantee (“14-Day Money-Back Guarantee”), unless otherwise stated in our returns and refunds policy.  We want you to be satisfied with your purchase.  However, if you change your mind about a product or you would like to change the size or colour, simply return it in accordance with the return instructions and label enclosed with your order. We also recommend that you obtain proof of posting. You are responsible for the cost of any returns.

Under our Money-Back Guarantee the purchase price will be refunded provided that the product is returned in clean condition and in its original packaging.  You should allow up to 21 days from receipt of your returned product at Best Desk for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the products.  Our delivery charges will not be refunded.  For further information on our Money-Back Guarantee please see our returns policy at www.bestdeskshop.co.uk

7. Returns page

You also have a statutory right to cancel your purchase.  If you wish to cancel you must tell us in writing or email at www.bestdeskshop.co.uk for email cancellations) within 7 working days from the day after the date on which the product is delivered.  You should keep evidence of having given your cancellation notice, such as a certificate of posting.  You must take reasonable care of the product and you should return the product to us (at your own risk and cost) within 7 working days of notifying us of your cancellation.  The product must be returned unused (except to the extent use was reasonably necessary to examine the product). Please return the product with its original packaging.

8. Faulty or Damaged Products

We may refund the purchase price together with the delivery charge for any product which is delivered in a damaged or faulty condition.

Alternatively, BEST DESK will replace the product with the same, or a similar product (subject to stock availability).  Email a member of us who will arrange for the return product by post or arrange for a courier to collect it from you. Please include your membership details and order number/RMA number with the returned product.  If the product is to be returned by post, please remember to obtain proof of posting. Please allow 21 days from our receipt of your product for your replacement product to be dispatched.

We reserve the right to refuse to issue a refund/replacement product and to recover the cost of the return delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. We do ask that damaged or faulty products are returned promptly.

For further information on how to return faulty or damaged products see our returns policy at www.bestdeskshop.co.uk on the Returns Page.

Nothing in this section or elsewhere in these Terms and Conditions or in our returns policy affects your statutory legal rights.

BEST DESK Customer Services can be reached online at [email protected]

9. Product Information

We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products.  However, the actual colours and detailing you see onscreen will depend on the equipment you use to view the products.  We cannot guarantee that your television, mobile device or computer monitor display of any colour or other detailing will exactly reflect the colour or detailing of the product upon delivery.

Any information regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order.

10. Our liability

We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

You are responsible for the use you make of the products you order.  To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

Nothing in this section or elsewhere in our Terms and Conditions affects your statutory legal rights.

11. General

BEST DESK is trading division of Fensco Ltd, registered in England and Wales.  Our company number is 09159679 and our registered office address is International House, 24 Holborn Viaduct, London, EC1A 2BN.

Any formal legal notices should be sent to us at the address at the end of these Terms and Conditions by post or by email and confirmed by post.

Failure by us to enforce a right does not result in waiver of such right.  You may not assign or transfer your rights under these Terms and Conditions.

If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these Terms and Conditions shall be unaffected and shall remain in force.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of our website shall remain at all times vested in us or our licensors.  You are permitted to use this material only as expressly authorised by us or our licensors.

You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions or any related order for products to any third party unless agreed upon in writing by BEST DESK.

BEST DESK reserves the right to transfer, assign, notate or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms and Conditions or any related contract to any third party.

12. How to contact us

Contact us by email: [email protected]

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